Free Trial Tier

We offer a free tier for users who wish to try out our services before committing to a paid subscription. This is to ensure that you understand the features and benefits of our service before making a payment.

No Refund Policy

Given that we offer a free tier to help our users understand the features and utility of our service, we do not provide refunds once a payment has been made. All sales are final. We believe this policy aligns with the availability of our free tier, which allows users to evaluate our service at no cost.

Cancellation

You have the right to discontinue your subscription at any time. If you choose to cancel, you will not be charged for the next billing cycle. However, no refunds will be provided for any previous payments made before the cancellation.

To cancel your subscription

• Log in to your account

• Go to 'Subscription Settings'

• Click on 'Cancel Subscription'

Service Issues

If you believe you have been charged in error, please contact our support team immediately. We will investigate the matter and, if deemed necessary, make appropriate corrections.

Unauthorized Charges

You have the right to discontinue your subscription at any time. If you choose to cancel, you will not be charged for the next billing cycle. However, no refunds will be provided for any previous payments made before the cancellation.

Changes to Our Refund Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make significant changes to this policy, we will notify users through an update or email. Users are encouraged to periodically review this refund policy to stay informed of any updates.

Contact Us

For any questions regarding this refund policy or any issues related to our services, please contact our support team at support@bigiota.ai